Shipping & Returns
Free standard shipping on all orders within Ontario.
We will be expanding to offer free shipping across all of Canada.
International shipping is available as per the rates indicated upon checkout.
Your prints will be packaged extensively with bubble wrap inside of a cardboard box to prevent damage.
Level Fine Art is not responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Level Fine Art is not responsible for any packages once they are in the hands of the shipping provider.
We ship via Canada Post, FedEx and Purolator. General shipping times after the production of your print is completed is 1-4 business days within Ontario will be 1-4 business days. While within Canada is 5-10 business days.
If you are unsatisfied with the final product or the product is defective we will re-do it for you at no cost. We will need the original print returned to us and indication as to the reason for return.
Our policy lasts 20 days or 7 days once the product has confirmed shipped. If 20 days have gone by since your purchase, we reserve the right to revoke the return.
We will not offer refunds and all sales are final. We are able to issue store credit as an alternative to a returned product.